• Your shopping cart is empty!

Returns Policy

Returns Policy

07 day Exchange & Money back policy*
Once the product is returned under our 07 Day Money Back policy the refund. You may choose to either make another purchase using the same or get the amount refunded to your bank account. The amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).*not applicable on gold coins. We offer FREE Return Shipping. You’ll receive complimentary return shipping on all resizings, exchanges, or refunds for all products within the 07-day money back policy.

We recommend contacting our Customer Service team to receive assistance and suggested methods to return your purchase. Handover the securely packed item with the return address label and the shipping declaration to the Courier person. Once your returned item is received our Quality Assurance department will review the returned item. Any items that show signs of wear or have been altered, resized (by a jeweller other than CASA DE PLATA ), or damaged cannot be accepted for return. CASA DE PLATAReserves the rights to refund and refund can be claimed only if you satisfy the following conditions:
The exchange, return and money back policies are subject to terms & conditions as mentioned below.

• Customized Jewellery which includes personalized/engraved products /ordered in line with specific instructions from Customer is not eligible for return/money back.

• You will receive complimentary return shipping for all eligible products for return/money back within the 07 Day Exchange policy (Online). Shipping charges for all other returns/exchange/money back is subject shall be borne by Customer.

• Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for all returns/exchange/money back within the 07 Day period. Submission of Invoice shall be optional for all Exchange/Money back after the 07 Day Exchange Period.

• In case the customer cannot produce the original certificate, CASA DE PLATA  will send the diamond to the Lab for recertification. The shipping cost and the cost of certification shall be borne by the customer.

• The return/money back amount will be as determined by our team at CASA DE PLATA . In case, any Coupon, Discount or Promo Codes are used during the original purchase, the amount will be reduced by the amount equivalent to the Coupon, Discount or Promo Codes.

• CASA DE PLATA  reserves the right to change the exchange/money back price of the product based on the Quality Inspection.

• In case of exchange, the customer will have to pay the difference between the new product chosen and the valuation of the old product before dispatch.

• For the 07-day Exchange/Return policy, if the product is purchased at a discounted price under any promotion, then CASA DE PLATA  will only refund the discounted price as per the invoice.

• The customer agrees not to dispute the decision made by CASA DE PLATAJewelers and accept our decision regarding the returns policy.

CASA DE PLATA  offers Lifetime Exchange for all products. If at any point of time you want to Exchange or Upgrade the product, we will happily offer you with an Exchange as below:

• Jewellery products consisting of studded Diamonds, Diamond value will be Exchanged at 90% of current market value while the gold weight is exchanged at prevailing market price.

• Jewellery products studded with stones/other material will be exchanged at only the gold cost at the prevailing rate. No stones will have buyback except certified diamonds.

• Plain Gold Jewellery unstudded products and Gold Coins Exchange at the prevailing rate of gold.

• In all cases, the current market value will be determined by CASA DE PLATA .


About us

Who We Are

Casa De Plata since its inception in 2011 has been serving the mass public with the unique silver jewellery and 100% quality assurance to mark its significant niche. We have achieved soaring success in silver gemstone jewellery market and proved ourselves as one of the most reliable manufacturers of 92.5 sterling silver jewellery designs signifying rich Indian Heritage embellished with hand-picked gemstones by our adroit designers.

We deal in all kinds of jewellery items like rings, bangles, pendants, chains, anklets, necklaces, bracelets and earrings. Along with the crafted jewellery designs, we also keep stocks of precious and semi-precious gemstones available in different cuts and sizes.

Casa De Plata has left no stone unturned in achieving soaring heights and fame in manufacturing and exporting silver jewellery items under the partnership of Hanuman Prasad Goel and sons Abhishek Goel & Ashish Goel.

Our firm has been launching numerous plain and gem-studded handcrafted designs which are meticulously unique and available at affordable prices. Also if you wish to use your creativity in designing your jewellery then you can absolutely reach us with your ideas and we’ll customize your piece accordingly because client satisfaction is something which propels us the most to work harder and achieve heights.

Our collection showcases timeless designs which are inspired by rich Indian heritage blended with the flavours of present-day trends. Our collection has something special to be offered to everyone ranging from the designs inspired from Mughal’s era to the Italian silver designs, from Indian traditional jewellery to floral designs.

We are a team of professionals from different age group expertise in crafting ornaments with fine textures and cuts. We at Casa De Plata work together as a family geared to drive our business in the direction to design and manufacture jewellery from the basic raw material which is tested and verified against numerous quality parameters. The 100% quality assurance by our organization has helped us achieve milestones and attain worldwide recognition.


Shipping & Handling

  • Shipping:
    • Shipping Time: Orders are usually processed and shipped within 48 hours. Please note personalised items will take longer to process. If your order has both personalised and non-personalised items, the order will be split, and the non-personalised items will be delivered beforehand.
    • Shipping Charges: We offer free shipping on all orders over Rs. 449. Please note that we do not offer free shipping on international orders and returns.
    • Tracking: You will receive tracking details over WhatsApp, email and SMS, once the order is shipped.
    • In case you’re ordering other items along with personalised or Gold jewellery, your order might arrive in parts.
  • Returns
    • Return Policy: We offer a 30-day return policy for all unused and unworn items, no questions asked. However, please note that the 30-day return does not apply to personalised jewellery, perfumes, candles, coins, utensils, and God idols other than in cases of defective/spurious products. CASA DE PLATA reserves the right to process refunds after checking the returned items. In case you have purchased a CASA DE PLATA product from anywhere other than the CASA DE PLATA Website, CASA DE PLATA App or CASA DE PLATA Exclusive Stores, the return policies of your source of purchase shall apply. Any shipping charges (if paid) at the time of placing the order are non refundable in case of returns
    • In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts and silver coins.
    • Refund Policy: In case you have requested the return of any of your products, the refund of the same shall be initiated once we receive the product back in our warehouse.
    • Replacement & Exchange: You can also avail replacement or exchange of your order as per your requirements. The conditions remain the same as those applicable to returns. The replacement will only be shipped after the initial return has been picked up or delivered (in the case of Gold items).
    • Return Process: You can initiate a return request from our website or app. Alternatively, you can reach out to our Customer Support team, and they’ll guide you through the process. Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.
    • Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post and reimburse all reasonable shipping costs (up to Rs 70) incurred by you for processing such returns.
    • In case the charges exceed Rs. 70, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 70 will be adjusted against the customer's refund. In case of non-serviceable pin codes, the customer is responsible for returning the jewellery to our warehouse and will receive Rs.70 towards shipping charges with their refund.
    • In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.